Return & Refund Policy

SHIPPING & DELIVERY POLICY

Last updated January 17, 2022

Thanks for purchasing Surprise Coffee at www.surprisecoffee.in.

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://surprisecoffee.in/terms-conditions/.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products. Currently we do not offer international shipping

Shipping Duration:

Shipping of any order will be of maximum 7 days throughout India.

All times and dates given for delivery of the products are given in good faith but are estimates only.

Cancellation:

You are entitled to cancel Your Order within 24 hrs from your order date and time or before your shipping process which ever is earlier, without giving any reason for doing so.

RETURN & REFUND POLICY

Thanks for purchasing Surprise Coffee at www.surprisecoffee.in We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedures. If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refund policy gives you 7 days to return or exchange an article purchased online with a valid receipt. After the 7 day period, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts and bonus item that shipped with the product. If the product is returned unopened in the original box, we will exchange it or offer you a refund based
on your original method of payment excluding shipping charges (other than original shipping costs involved) Goods which you cannot return:
a. The supply of Goods made to your specifications or clearly personalized.
b. The supply of Goods which according to their nature are not suitable to
be returned, deteriorate rapidly or where the date of expiry is over.
c. The supply of Goods which are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.
d. The supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.
e. We reserve the right to refuse returns of any merchandise that does not
meet the above return conditions in our sole discretion.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Plot No 1,118, S.No.115/P, Hassan Growth Centre, KIADB Industrial Area,
Hassan, Karnataka-573201